Brown Box Soap Company (Herein referred to as "BBSC")


BBSC usually ships orders for in-stock items within 2 to 3 business days, our shipping provider is USPS Priority Mail & UPS Ground.

While we try our best to get out every order as quickly as possible. We ship orders Monday through Friday. Any order placed on a Friday may not ship until the following Monday. Please keep this in mind when placing your order.

All shipments include a tracking numbers, insurance is required on orders above $50.00 - a tracking number will be emailed to you when the order is shipped. Depending on the value of the product being shipped, a signature may be required to receive the product.

Note: All shipments under $50.00 are insured by us. Not all methods are available to all addresses within the specified areas. We will contact you before shipment if the shipment method you have chosen is not available to your address.

Undeliverable Packages:

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you will be contacted if possible or you will be issued a full refund for the order placed.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund, please contact BBSC Support.

Rejecting Receipt:

Rejecting receipt of a package is considered returning the package without BBSC's consent and will be subject to a 25% restocking fee ($2 minimum). Any fees and shipping charges incurred will be re-billed to the customer and may be deducted from any applicable refund amount.


Unless arrangements are made before arrival, orders that are returned to us will be restocked and are not able to be shipped again. If you would still like the returned items, you will need to place a new order.

Missing Packages:

Occasionally, packages are not delivered in the expected time frame and are not able to be located by tracking information (if available). US Postal Service and other shipping providers state to wait at least 10 business days to consider any missing packages. Once this happens, the package is considered "missing."

If a package falls into this category, BBSC reserves the right to send a replacement. Refunds or returns are only available for orders that have been successfully received.